Frequently Asked Questions

Q. When I’m gone, why should I care about my story?

A. While your story is yours to tell, it is your loved ones’ to hear and to share. Your story is about you, but it is left for those closest to you. You have made effort to make sure that your pos-sessions are left to them, but your story is even more precious to them than any amount of money or physical thing you can give. By leaving your story through Firsthand Farewell, your legacy, your voice, your image and very essence lives on to comfort and inspire those you leave behind long after your passing.

Q. Why shouldn’t I record a video and have my family post it after I die?

A. As a member of Firsthand Farewell, your story will be safe from loss, damage, or delay in posting your final message. In a time of loss, your loved ones are free to console one another and remember you, rather than scrambling to eventually share your message using the old processes. With Firsthand Farewell, you are in control of your message, and its distribution. It’s all done for you!

Q. I want to leave my story for others to cherish after I’m gone? What is the cost?

A. Firsthand Farewell costs $99.00 for a 7 minute farewell video, uploading 100 photos that are important to you, 20,000 words of text that you can create to tell your life story, integration with your social media accounts so you can pre-write your final posts to be released after your death, as well as integration with your email address book so you can pre-write a final email to all of your friends no matter where they live in the world.

Q. What are the monthly maintenance fees?

A. There are no additional fees. Firsthand Farewell is a one time investment to preserve a living memory of you for the people who love you!

Q. What if i need more time to tell my story? Can I purchase additional space?

A. Yes. You can purchase additional space to store your messages at any time.

Q. What if my story changes? Do I have to buy another video to include later events in my life?

A. You can always upgrade with more time. But your initial content changeable by you until your Firsthand Farewell page goes live at no additional cost.

Q. Who sees my story after I die?

A. Your story is visible to the world once your account goes live upon your death. You also have the option to purchase private videos that are visible only to the person or people that you designate.

Q. Can I download my Firsthand Farewell page and store it on my own computer?

A. Yes. Your page can be downloaded onto your computer or other storage device at any time.

Q. Is my story safe?

A. Firsthand Farewell was built with security and privacy in mind. We do not store your credit card information, and use a third party processing system to process all payments. Your story can only be viewed by you as you constantly update and edit it through our system. You deserve to tell your story in your own time, only when it is done being written is it ready to be told.

What’s your story?

Why tell your story?

If you die today, what would be left untold? A wedding day conversation with your daughter? A heartfelt dialogue with your spouse telling them how their presence in your life made you into the person they love? Perhaps an untold story from your past that would inspire those who saw it? Faith? Salvation? Redemption? Loss? The possibilities to express your feelings and love are endless.


BEGIN YOUR MESSAGE

What’s your story?

Why tell your story?

If you die today, what would be left untold? A wedding day conversation with your daughter? A heartfelt dialogue with your spouse telling them how their presence in your life made you into the person they love? Perhaps an untold story from your past that would inspire those who saw it? Faith? Salvation? Redemption? Loss? The possibilities to express your feelings and love are endless.


BEGIN YOUR MESSAGE